Privacy Policy

1. Information we collect

• Account & business details: your name, email, phone number, business name, branches and staff user accounts you create.
• Operational data you enter: sales, inventory and stock, expenses, debtors and credit customers, suppliers and purchase orders.
• Mobile money booth data: if you use the booth feature, the SMS transaction alerts forwarded from your booth SIM (from Airtel, MTN or Zamtel) so we can build your float and cash ledger, plus basic details of the device running the booth app.
• Payment information: subscription payments are processed by our gateway (Lipila). For card payments you enter your card on the gateway's secure page — we never see or store your full card number.
• Technical & usage data: log data, IP address, device and browser information, and how you interact with the service.

In the Android app

• Camera: used only while you are scanning a barcode or a pairing code. Images are read on the phone and never uploaded or stored.
• Photos you choose: if you pick a picture from your phone, such as your business logo or a product photo, that picture is uploaded to your business account.
• Notifications: to send alerts to your phone we store a push token issued by Google's Firebase Cloud Messaging. It identifies the app install, not you, and is deleted when you sign out or delete your account.
• Crash reports: if the app crashes, it sends us the error, the app version, the phone model and the Android version so we can fix it. No sales or personal data are included.
• Sign-in: your sign-in token is kept encrypted on the phone.
• The Horizon app from Google Play does not read your SMS messages, contacts or location.

2. How we use your information

• Provide, operate and maintain the service for you and your branches.
• Reconcile your mobile money booth ledger and flag float or cash gaps that may indicate theft.
• Process your subscription payments and manage your plan.
• Send you service messages, receipts and, where you enable them, email notifications.
• Provide support and improve the product.
• Meet legal, tax and regulatory obligations.

3. Data about your customers and staff

When you record a debtor, customer or employee in Horizon Staging, you are responsible for that information and for having a lawful reason to store it. We process it only on your behalf, to provide the service to you.

4. How we share information

We do not sell your data. We share it only with service providers who help us run Horizon Staging, and only as far as they need to do their job:

• Our payment gateway, to process subscription payments.
• Our hosting provider, to run the servers.
• Email providers, to deliver notifications.
• Google (Firebase Cloud Messaging), to deliver notifications to the Android app.

We may also disclose information where required by law or a valid order from a Zambian authority.

5. How we protect your data

We use reasonable technical and organisational measures, including encrypted connections (HTTPS), role-based access controls, PIN-protected sensitive actions, and an append-only mobile money ledger that cannot be silently edited. No system is ever completely secure, so we cannot guarantee absolute security, but we work to protect your data and to limit access to it.

6. How long we keep it

We keep your data for as long as your account is active, and for as long afterwards as we need to for legal, tax or accounting reasons. You can ask us to delete your data, subject to those obligations.

You can delete your account yourself, in the app with Delete account, just below Sign out or on the web at https://staging.horizonshoptracker.com/account/delete. A staff account is deleted immediately. When a business's only owner deletes their account, the business is closed and its records are permanently deleted within 30 days, except payment records we must keep for tax purposes.

7. Your rights

Subject to Zambian law, you may ask us to:

• Access and receive a copy of your data.
• Correct information that is wrong.
• Delete your data.
• Export your data so you can move it elsewhere.
• Object to or restrict certain processing.

To exercise any of these, contact us using the details below.

8. Children

Horizon Staging is a business tool intended for people aged 18 and over. It is not directed at children.

9. Changes to this policy

We may update this policy from time to time. When we do, we will change the date at the top of this page and, for significant changes, let you know through the service.

10. Contact us

Questions or requests about your data? Reach us at: